Frequently Asked Questions
Everything you need to know about our sustainable bamboo essentials.
What makes bamboo underwear better than cotton?
Bamboo fabric is naturally moisture-wicking, antibacterial, and significantly softer than cotton. It is also more sustainable, requiring less water and no pesticides to grow, making it better for both your skin and the planet.
How should I care for my bamboo garments?
To maintain the softness and longevity of the fabric, we recommend machine washing on a cold, gentle cycle with similar colors. Avoid bleach and tumble dry on low heat or hang dry to prevent shrinkage.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy for underwear?
Due to hygiene reasons, we can only accept returns on unopened and unworn items in their original packaging within 30 days of purchase. If you have a fit issue with your first pair, please contact our support team regarding our First Pair Guarantee.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay and Klarna.
How do I find the right size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit as bamboo fabric has a natural four-way stretch.